RETOUR

If you are not satisfied with the quality of your purchase due to workmanship or factory defects, we will be happy to accept an exchange or a return for store credit. Items being returned for exchange or credit must be returned in their original condition & packaging (includes tags and labels) within 10days of receipt according to the delivery note. The return shipment costs will not be covered by our return policy and please make sure you have sent the return shipment with a tracking service and will be able to reach us in time within the 10days window.

To help speed up the processing time, follow the directions and fill in the details in the returns link below.

Please note: For exchanges, we only accept even exchanges or exchanges with a lower value. For store credit, this is non-transferrable and cannot be exchanged for cash.

To contact our customer service rep to setup for a return, please click this link and fill out the details and we will be in touch.

GARANTIES

ASAP FRANCE. will replace any product that has been proven to have a manufacturing defect. Our guarantee applies when the product has been used for the purpose intended, under normal conditions and based on the original manufacturer’s terms. General wear and tear, normal fading, and accidental damage is not covered by the warranty.

Limited Warranty:

Products such as wheeled items, carabineers, compasses, hydration bottles, etc. may qualify for replacement under our Limited Warranty, which covers products that have been proven to have a manufacturing defect. Our Limited Warranty applies when the product has been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty. Inquire to see if your product qualifies for coverage by filling out the form here.
*Please allow 5 business days for us to process your case once we have received it.